Privacy Policy

Last updated: 01/01/2025

1. Introduction

This Privacy Policy describes how LES ATELIERS FEEL GOOD collects, uses, stores, and protects the personal data of users of the website.

LES ATELIERS FEEL GOOD places great importance on privacy and is committed to processing personal data in accordance with:

• the General Data Protection Regulation (GDPR – EU 2016/679),
• applicable data protection laws and regulations,
• and international best practices in data privacy.

2. Data Controller

Data Controller:
LES ATELIERS FEEL GOOD
Registered office: Madagascar

Contact:
Email: conciergerie@lesateliersfeelgood.com

3. Personal Data Collected

a) Data provided directly by the user

• First and last name
• Email address
• Phone number
• Billing and shipping address
• Information provided via contact forms or during an order

b) Data collected automatically

When browsing the website:

• IP address (partially anonymized)
• Device type, browser, operating system
• Pages visited, duration of visit, interactions
• Traffic source

This data is collected through analytics and tracking tools (see section 6).

4. Purpose of Data Processing

Personal data is collected for the following purposes:

• Order and delivery management
• Customer relationship management
• Responding to inquiries via forms or email
• Improving user experience
• Website performance analysis
• Marketing and advertising activities (with consent)
• Compliance with legal and regulatory obligations

5. Legal Basis for Processing

Data processing is based on:

• the performance of a contract (orders, deliveries),
• user consent (cookies, marketing),
• legitimate interest (security, website improvement),
• legal obligations.

6. Tracking Tools and Cookies

a) Google Analytics

The website uses Google Analytics, a web analytics service provided by Google LLC, to measure audience and website performance.

The collected data is anonymized as much as possible and does not directly identify users.

b) Meta Pixel (Facebook / Instagram)

The website uses Meta Pixel to:

• measure the effectiveness of advertising campaigns,
• create custom audiences,
• deliver personalized advertising content.

These tools are activated only after user consent via the cookie banner.

7. Cookies

The website uses cookies that are:

• strictly necessary for website functionality,
• used for analytics,
• used for marketing and advertising purposes.

Users can:

• accept or refuse non-essential cookies,
• modify their preferences at any time.

For more information, please refer to our Cookie Policy.

8. Data Recipients

Personal data may be shared with:

• the WordPress hosting provider,
• technical service providers (maintenance, development),
• marketing and advertising tools,
• secure payment providers,
• analytics tools (Google, Meta).

These providers act as data processors and are bound by confidentiality obligations.

9. Data Transfers Outside the European Union

Some data may be transferred outside the European Union (notably to the United States via Google and Meta).

These transfers are governed by:

• standard contractual clauses,
• or other legally recognized safeguards.

10. Data Retention

Personal data is retained:

• for as long as necessary for the purposes for which it was collected,
• in accordance with legal obligations,
• or until the user withdraws their consent.

11. User Rights

In accordance with the GDPR, users have the following rights:

• right of access
• right to rectification
• right to erasure
• right to restriction of processing
• right to object
• right to data portability

To exercise these rights, users may contact:
conciergerie@lesateliersfeelgood.com

12. Data Security

LES ATELIERS FEEL GOOD implements appropriate technical and organizational measures to ensure the security and confidentiality of personal data.

13. Policy Updates

This Privacy Policy may be updated at any time to reflect legal or technical developments.

The updated date will be indicated at the top of the page.

14. Contact

For any questions regarding personal data protection:
conciergerie@lesateliersfeelgood.com